OUR CARE



If you have any questions or feedback, please do not hesitate to contact us here


SIZE GUIDE


HAMPSTEAD - CHELSEA - WIMBLEDON - BAKER STREET

Size & Fit:
These culthreads fit true to size. All models wear size S.

Size UK IT FR DE USA JP CN KR
XS 8 40 36 34 4 7 155/80A 80-155
S 10 42 38 36 6 9
160/84A
84-160
M 12 44 40 38 8 11
165/88A
88-165
L 14 46 42 40 10  13
170/92A
92-170

CAMDEN

Size & Fit:
Camdens are roomy and comfy without being overly bulky. Both models wear size XS/S.

Size UK IT FR DE USA JP CN
XS/S 8-10-12 40-42-44 36-38-40 34-36-38 4-6-8 7-9-11 155-160-165
M/L 14-16 46-48 42-44 40-42 10-12 13-15
170-175

SHIPPING IS FREE

Your purchase will be shipped in two working days by signed for courier. If you live in the UK or Europe, you will receive your beautiful (reusable) Culthread box and its contents within a few days of purchase. Please allow an extra few days for delivery elsewhere in the world.

If your culthread is on pre-order we will let you know by email as soon as it is ready to ship!

If there is any problem with your order, please email us here and we will fix it!


RETURNS

We offer a free returns service.

We offer a courier collection service subject to the terms and conditions of our contracted company, and we will endeavour to have the collection at a time and place that is convenient for you, although we cannot guarantee this.

We carefully control all items before they are sent out to you.

If your item has arrived damaged or faulty please contact us here within 24 hours of receiving your delivery, preferably with photos of the fault/damage. Please do not return damaged or faulty goods without contacting us first, as we will be unable to refund your postage costs.

Please ensure the following conditions are fulfilled:

• Check all items upon receipt and please notify us within 24 hours of any damage or fault. We are unable to replace or refund any items if we are not notified within this time.

• Items must be returned in their original, unused condition. Items not returned in original packing with the original documents will not be refunded.

• You are responsible for packaging the returned item(s) appropriately so that they are not damaged in transit. If items are damaged in this way, they will not be refunded.

• Refunds will be processed when the request to refund is made within 14 days of receipt of the item(s) and have been returned in line with the above conditions.

• Personalised items, made to order items and earrings are non-returnable and non-refundable.