OUR CARE


Welcome! We hope that you love your purchase

If you have any questions or feedback, please don’t hesitate to contact us on here


SIZE GUIDE

All culthread coats have hidden waist shapers – these can be left open
for a looser look or drawn right in on the waist for a more figure hugging shape


Notting Hill

Size & Fit:
Notting Hills fit true to size, with a snug, body shaping fit

Size UK IT FR DE USA JP CN KR
XS 8 40 36 34 4 7 155/80A 80-155
S 10 42 38 36 6 9
160/84A
84-160
M 12 44 40 38 8 11
165/88A
88-165
L 14 46 42 40 10  13
170/92A
92-170

Fitzrovia

Size & Fit:
Fitzrovias fit snuggly - if you are between sizes take the size up

Size UK IT FR DE USA JP CN KR
XS 6-8 40 36 34 4 7 155/80A 80-155
S 8-10 42 38 36 6 9
160/84A
84-160
M 10-12 44 40 38 8 11
165/88A
88-165
L 12-14 46 42 40 10  13
170/92A
92-170

SHIPPING IS FREE

Your purchase will be shipped in two working days by signed for courier. If you live in the UK or Europe, you will receive your beautiful (reusable) Culthread box and its contents within a few days of purchase. Please allow an extra few days for delivery elsewhere in the world.
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If there is any problem with your order, please email us here and we will fix it!


RETURNS

We carefully control all items before they are sent out to you.

If your item has arrived damaged or faulty please contact us here within 24 hours of receiving your delivery, preferably with photos of the fault/damage. Please do not return damaged or faulty goods without contacting us first, as we will be unable to refund your postage costs.

We do not offer a free returns service.

We offer a collection service subject to the terms and conditions of our contracted courier company, and we will endeavour to have the collection at a time and place that is convenient for you, though we cannot guarantee this. The charge for this service is 10 pounds for UK and European customers, and will be deducted from your refund.

If you live outside the UK/EU, please contact us.

Alternatively, returns can be sent back to Culthread, 5 Bedrijvenlaan, Mechelen 2800, Belgium; please obtain proof of postage as we cannot be held responsible for items lost or damaged in transit. On safe arrival of your return, we will process a refund for the cost of the item.

In either case please ensure the following conditions are fulfilled:

• Check all items upon receipt and please notify us within 24 hours of any damage or fault. We are unable to replace or refund any items if we are not notified within this time.

• Items must be returned in their original, unused condition. Items not returned in original packing with the original documents will not be refunded.

• You are responsible for packaging the returned item(s) appropriately so that they are not damaged in transit. If items are damaged in this way, they will not be refunded.

• The direct cost of returning the item(s) is your responsibility unless otherwise agreed in writing.

• When posting item(s) back to us, please obtain proof of postage as we are not responsible for items lost or damaged in transit.

• Refunds will be processed when the request to refund is made within 14 days of receipt of the item(s) and have been returned in line with the above conditions.

• Personalised items, made to order items and earrings are non-returnable and non-refundable.